Terms and Conditions

Szimpel Woodwork Terms and Conditions

Last updated: February 26, 2026

Welcome to Szimpel Woodwork. These Terms of Service (“Terms”) govern your access to and use of our website (szimpelwoodwork.co.uk) and the purchase of any products or custom woodworking services from us. By accessing our website or purchasing our products, you agree to be bound by these Terms.

1. Handmade Products and Natural Materials

All of our products are individually handcrafted. Because we work with natural wood, no two pieces are exactly alike. Please be aware of the following:

  • Variations: Wood has natural variations in colour, grain pattern, and texture. The photos on our website are representative of the design, but the actual product you receive will have its own unique characteristics. These natural variations are not considered defects. Additionally, colours displayed on screen may vary depending on your device settings and may not be a perfectly accurate representation of the final product.
  • Wood Movement: Wood naturally expands and contracts with changes in temperature and humidity. While we build our pieces to accommodate this movement, slight warping or seasonal changes are normal and do not constitute a faulty product.
  • Shop Products: All items available in our online shop, including cutting boards, trays, bowls, vases, and any other products, are handcrafted from natural materials. While we strive for consistency, each piece will differ slightly in grain pattern, tone, and texture from the product shown in photographs. This is a characteristic of natural wood and is not a defect.

2. Care and Maintenance

All wooden products require proper care to maintain their condition and longevity. Care instructions are provided with every product and are available on our website. Szimpel Woodwork shall not be held liable for any damage, warping, cracking, or deterioration resulting from failure to follow the recommended care instructions, including but not limited to soaking in water, placing in a dishwasher, or prolonged exposure to heat or moisture.

3. Custom and Bespoke Orders

We love creating custom pieces for our clients. For all bespoke and commission orders:

  • Deposit: A non-refundable deposit of 50% of the agreed total price is required before any work begins. The remaining balance is due upon completion, prior to delivery or collection.
  • Written Confirmation: All custom specifications, dimensions, materials, and agreed pricing must be confirmed in writing via email before production begins. Szimpel Woodwork cannot be held responsible for discrepancies arising from specifications that were not confirmed in writing.
  • Lead Times: Any estimated build or delivery times provided are estimates only. Handcrafting custom furniture and bespoke pieces takes time, and delays can occasionally occur.
  • Cancellations: Once production has begun on a custom order, or materials have been specifically purchased for your project, the order cannot be cancelled and the deposit is non-refundable.
  • Returns: Because bespoke items are made to your exact specifications, custom orders are non-refundable and cannot be exchanged unless they arrive damaged or defective.
  • Force Majeure: Szimpel Woodwork shall not be held liable for any delays or failure to fulfil orders caused by circumstances beyond our reasonable control, including but not limited to material shortages, supplier delays, illness, or other unforeseen events. In such cases, we will communicate with you as soon as possible and work to find a suitable resolution.

4. Pricing and Payment

All prices on our site are listed in GBP (£). Szimpel Woodwork is not VAT registered; therefore, no VAT is charged on any of our products or services. We reserve the right to change our prices at any time without notice. Full payment is required at the time of purchase for all standard shop items.

5. Shipping and Delivery

We carefully package every piece to ensure it arrives safely.

  • Free UK Delivery: Free standard UK delivery is included on all orders placed through our online shop, including cutting boards and all other shop products. This applies to mainland UK addresses only.
  • Furniture and Bespoke Pieces: Delivery costs for custom furniture and large bespoke commissions are not included in the product price and will be calculated and quoted separately, based on size, weight, and delivery location.
  • Processing Time: Standard shop items typically ship within 2–3 business days.
  • Shipping Damages: If your item arrives damaged from transit, you must contact us within 48 hours of delivery with clear photographs of the damaged packaging and the damaged item so we can file a claim with the courier and arrange a replacement or repair.

6. Returns and Refunds (Standard Shop Items)

For non-custom, standard items from our online shop, we accept returns within 14 days of delivery. The item must be unused, in its original condition, and in its original packaging. The buyer is responsible for return shipping costs. Once we receive and inspect the item, we will issue a refund to your original payment method.

7. Photography and Marketing Rights

Szimpel Woodwork reserves the right to photograph all pieces we create, including custom and bespoke commissions, and to use these photographs for marketing, portfolio, and promotional purposes across our website and social media channels. If you wish to opt out of this, please notify us in writing at the time of placing your order.

8. Intellectual Property

All designs, photographs, logos, and content on this website are the intellectual property of Szimpel Woodwork. You may not use, reproduce, or distribute our images or product designs without our express written permission.

9. Privacy

Your privacy is important to us. Please refer to our Privacy Policy, available on our website, for full details of how we collect, store, and use your personal data in accordance with UK GDPR regulations.

10. Limitation of Liability

Szimpel Woodwork shall not be liable for any indirect, incidental, or consequential damages arising from the use of our products. Our maximum liability to you for any product purchased shall not exceed the purchase price of that product. Please use our products responsibly and in accordance with the care instructions provided.

11. Governing Law

These Terms of Service and any separate agreements whereby we provide you services shall be governed by and construed in accordance with the laws of Scotland and the United Kingdom.

12. Contact Information

Questions about these Terms of Service should be sent to us at: Email: hello@szimpelwoodwork.co.uk Address: Szimpel Woodwork, 151 London Rd, Edinburgh EH7 6AE